Coronavirus – Business Update
The Covid-19 pandemic is a global emergency which we face together, sharing the same hopes for it to pass, the same concerns for the health and wellbeing of our loved ones, and the same desire to weather the storm collectively as we navigate our way through the unknown weeks ahead.
We sincerely hope you and your families are keeping safe and well and managing your business through the economic challenges.
LUNA IS OPEN FOR BUSINESS
Our main objective for business continuity is to ensure that we can serve our customers in the best possible way. We are in close dialog with our suppliers to ensure deliveries as well as working with our warehousing and distribution services to bring the products to our customers on time. We continue to provide sampling and our customer service team is fully operational to support you and your customers with a high level of service.
In line with the latest Stay at Home directive from the Governor of Michigan, we have implemented several measures to ensure continued business and to protect our people:
- Our customer service is working from home. During this time, you can continue to contact your customer service representative via email or through their regular phone numbers. You can also use our regular email address for any questions: firstname.lastname@example.org.
- The Luna Sample Center is operating with reduced capacity and from home. We ask that you keep sample orders at a minimum and only request what’s strictly is needed for the specific project. We ask that all sample orders are placed online at lunatextiles.com or Material Bank.
- Our sales team is also working remotely – and no longer doing face to face meetings. We encourage you to contact them via phone, facetime, or email for support, advice and project opportunities.
- The show-rooms in Chicago and New York are closed for visitors. Our show-room staff is working from home and can be contacted at email@example.com (Chicago) or firstname.lastname@example.org (NYC).
We appreciate more than ever your support in managing our way through the unfolding situation. Rest assured that we remain healthy as an organization and as individuals, ready to face the challenges ahead. We send you our warm wishes for your own wellbeing and business continuity. Most importantly we hope you and your families are keeping safe and well.
Best wishes from all of us at Luna Textiles
March 25, 2020